|CAREERS IN LEASING|
J2394 - Our client is seeking a Commercial Operations Coordinator to negotiate, administer and process the flow of their end of lease business in an efficient, accurate and timely manner so as to ensure the customer’s expectations and requirements are met, whilst ensuring our business maximizes profitability on our commercial assets. You will ideally have a customer services or asset management background. Salary: £26,000 - £28,000 plus excellent bonus and benefits. Location: UK, Bracknell / SE Eng
Negotiate and manage process for End of Lease Terms with customers.
Arrange for extension rental / buyout / damage billing invoices to be sent out to the customer.
Liaise with trade sales and leasing teams for pricing arrangements for End of Lease buyout.
Update systems at each stage on the extension period, closing off each extension period when it has ended.
Daily contact with customers by telephone, email and letter to negotiate payment on any extension / buyout / damage billing / service charge invoices past due date.
Effectively handling inbound and outbound collections call and to respond to all customer enquiries in an efficient and courteous manner
Work with the buyback sales team to obtain customer details, for any buyback orders that have closed, and then load this data into system to set up a transportation order.
Arrange for the Purchase Order, the Service Charge invoice, and the Data Erasure report to be emailed out to the customer for recieved assets.
Ideally with a customer services or asset management background.
Strong administrative skills.
Excellent communication skills – both verbal and written.
A clear understanding of the importance of always projecting a positive, professional and friendly impression and an appreciation of the need to place a strong emphasis on giving good service at all times.
The ability to manage a varied workload.
The ability to work at a quick pace, accurately and effectively whilst working to tight deadlines in what will often be a pressurised environment.
To be able to prioritise duties in such a manner that both internal and external expectations are achieved.
Must adopt a pro-active style of work, taking responsibility for all issues / tasks within remit and capability, without automatic referral to line management.
Strong numeracy skills.
Excellent attention to detail.
Must be committed to and demonstrate Company values particularly relating to levels of integrity, professional approach and teamwork.
We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.